What’s the deal, Charter?

Editor, Advertiser:

Recently, while on my semi-annual quest to determine the best use of my home phone/cable/TV expenditures, frustration led to several extra phone calls. I even went to city hall in Caro. 

I live in Indianfields Township and have been told for several years, since signing with Charter, that the local home phone service they advertise so proudly, is not available in my area.

The “implication” from Charter has always been that the “problem” is with the local phone company. Frustrated, I called CenturyTel to ask why they were not allowing me the option of lower-priced home phone through another carrier. I was informed that the problem was not with CenturyTel.

So a return call to Charter with this new information proved to be enlightening. I was again told, never an outright lie, the “implication” that the problem was with local provider. When confronted with the new information that her response was ‘b.s’, she admitted that it was Charter that was not providing the service. 

I amused myself with several further calls up the customer care system. Never did get a good answer as to why they do not provide this service in my area.

My apologies to CenturyTel. My father worked for Illinois Bell Telephone his whole career. I am certainly not anti-utility. The simple reality is that landline-based phone service is more expensive to provide. Is it reasonable in this competitive market to pay considerably more for phone service that can be provided more reasonable through other means/

Many people have simply gone to exclusive cell phone use. I do not choose this option because I still value the convenience of my home phone system. I have checked into all the “other” options and none are reasonable in my location.

So here is what I know for sure: Charter has been duplicitous to me for several years about the reason they do not provide their phone service as part on the “bundle” in my area. From what I think I have learned, I have been deceived.

It has been my choice to maintain very basic home phone service through CenturyTel, which has provided excellent service through this period. This approach has cost me a not insignificant amount of money over this period.

I really don’t like being lied to, no matter how subtle the deception. I have talked to other less- than-satisfied customers who are going to be really angry when they find out it has been Charter all along implying it was CenturyTel’s issue.

Can someone in the community affirm or deny what I have learned? Is there another option to solve the “home telephone problem” in the Caro area?

Respectfully,

Dennis C. Daniels

Caro

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